Associate Director
Rye Brook, NY
Full Time
Probate Advance
Experienced
About Us:
When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.- MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We’re focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
- Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control in helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
- Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.
Job Description:
Libra Solutions is looking for an experienced, customer centric, process and goal-oriented leader to direct its Probate Advance division. The Probate Advance Associate Director will oversee a team of 15 employees that services and supports a rapidly growing business, driven by robust product, marketing, and sales efforts. Teams include the marketing, sales, underwriting, funding, compliance, and servicing efforts for all cash advances we make to beneficiaries of estates tied up in Probate.
Initial focus will be on evaluating current end-to-end processes, workflows, and teams from first customer contact through their funding and servicing journeys. This entails becoming an expert in the operating model to develop process improvements while aligning and optimizing team focus. Leading a multifunctional team, this qualified candidate is expected to develop a more efficient, consistent, and scalable operation through effective communication, change management, leadership, performance management, process design, staffing, and use of reward & recognition programs.
The successful candidate will be strategic, analytical and execution oriented while improving the capability and performance of the team. This leader will need to partner and collaborate cross functionally with peers to solve business problems and is expected to communicate regularly with the Libra Executive Leadership Team and Board of Directors.
This position will report to the Libra CEO and is located out Rye Brook, NY.
Responsibilities:
- Be an exceptional leader of people and essential part of the Libra leadership team.
- Create a high-performing team, leading all aspects of key talent retention, skills development, performance management and staffing (recruiting, hiring, and training) for all operations functions.
- Assess current operations performance and processes, recommend, and implement improvements to enable scalability and consistency in service delivery to internal and external customers.
- Determine and ensure appropriate staffing levels including development, review, and approval of budgets for Operations and related business investments.
- Ensure systems and operations flow smoothly and are monitored daily, weekly, and monthly for intended outcomes.
- Lead strategic efforts that drive efficiency and enhance customer experience while controlling costs.
- Work with Analytics to source data and determine impacts and actions necessary to assess and maintain operational performance.
- Establish KPIs and reporting/analytics to measure performance and ensure team and individual accountability.
- Drive the research and deployment of solutions and corresponding business processes to enhance efficiency.
- Create competitive compensation plans with strong alignment and incentives in order to drive performance, employee retention and scalability.
- Build out internal risk management functions by creating appropriate controls across workflows to limit fraud and/or errors.
Required Skills and Experience:
- Bachelor’s degree required. MBA or advanced degree is a plus but not a pre-requisite.
- 3+ years of experience leading a business unit or stand-alone business with at least 10 team members.
- Must be process and metrics oriented, well-organized, highly motivated, and self-directed with the ability and desire to have real impact on an organization.
- Strong organizational, analytical, and interpersonal skills.
- Excellent communication skills, externally and internally.
- Proven ability to source talent and build high-performing teams.
- Technical proficiency, curiosity, and ability to influence others.
- Track record of success working with and leading change in an entrepreneurial, fast growth business.
- Experience working at a PE sponsor-owned companies is a plus.
- Experience in personal injury, legal, specialty finance, or cash advance fields is a distinct advantage.
Libra Solutions offers competitive compensation (salary and bonus) and benefits that include medical, dental, vision and life insurance plans, flexible spending account, and a 401k with company match, and paid time off.
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